Refund policy

This policy covers paid crea8.one subscriptions and add-on credit packs.

Payments are processed by Dodo Payments, which acts as our Merchant of Record. Dodo Payments is the seller on your receipt and handles billing, taxes and the refunds we approve.

Every plan starts with a 7-day free trial. If you cancel before the trial ends, you are not charged.

The free trial is your time to try crea8.one before you pay. If your subscription started with a free trial, the first paid charge after the trial is not refundable, so please cancel before the trial ends if crea8.one is not right for you.

You can cancel anytime from your billing settings, or by emailing support@crea8.one. After you cancel, you keep access until the end of the period you already paid for, and your subscription does not renew.

If your new subscription started without a free trial and you are not happy, ask for a refund within 7 days of its first paid charge and we will refund that charge in full.

Subscriptions that started with the 7-day free trial do not get a refund on the first paid charge, because the trial was the evaluation period.

After those 7 days, we do not give refunds or pro-rated credit for partial billing periods, unused time, downgrades, or renewals, whether monthly or yearly. Cancelling stops the next renewal.

Add-on credit packs are one-time purchases. We refund a pack in full if you ask within 7 days of buying it and none of that pack's credits have been used. Monthly credits that come with a plan have no cash value and cannot be refunded.

If you were charged twice, or charged by mistake, we always refund the extra charge in full, whenever you tell us.

Email support@crea8.one from the email address on your crea8.one account. Include the date and amount of the charge and, if you have it, the order or invoice number from your receipt.

Approved refunds are sent through Dodo Payments to your original payment method. They usually arrive within 5–10 business days, depending on your bank or card provider. Any tax charged on the refunded amount is refunded with it.

Please contact us before you dispute a charge with your bank. Most problems are faster to fix by email. If a chargeback is opened, we may pause the account until it is resolved. A chargeback on a charge we have already refunded may be contested.

Nothing in this policy limits any right you have under the consumer laws that apply to you.

We may update this policy by posting a new version on this page. The effective date above shows the latest version. Changes do not affect refund requests for charges made before the change.

Questions about refunds: support@crea8.one. See our pricing for plans and credits.